Answers to FAQs

Please feel free to get in touch with us using our Contact Us form. We generally respond within 24-48 working hours. We suggest you please call us directly for a quicker response.

Absolutely! We have partnered with some of the most prestigious and well-known insurance providers to help you provide insurance policies at affordable prices; all the policies you purchase through us are completely valid and legit.

All the policies are provided by the respective providers through us. We suggest you get in touch with the provider ASAP to initiate claims, if any.

Just get in touch with us using our Contact Us form, and we’ll respond to your message within 24-48 working hours.

We partner with agents who fulfill certain important parameters successfully. Get in touch with us, and we’ll discuss how we can assist you in becoming our partner.

We have a dedicated helpline for our agents. The helpline will cater to all agents’ queries on priority.

Once you select your current visa type along with the type of insurance and the dates, press Get Quotes; and we’ll bring to you the policies most suited to you along with their features and prices.

All the policies that we offer are provided by renowned providers. All the policies are completely valid and legit.

It is suggested to contact the policy provider directly in case you wish to raise a claim or get any error fixed.

Get in touch with us using our Contact Us form, and we’ll respond to your message within 24-48 working hours.

We only partner with renowned insurance providers who are able to provide valuable produces and services to our clients. If you meet our parameters successfully, we’ll welcome you aboard.

We have a huge customer base who are looking for affordable insurance policies throughout the year. Joining hands with us will help you multiply your business and take it to another higher level.

Though we deliver the insurance policy almost within same day of payment, it may take anywhere from 24 to 48 working hours in certain cases where we can’t realize payment in time.

Yes, we do! We provide insurance policies for all kinds of family set-ups, right from individual to a large family.

Though it is highly unlikely to happen, but we suggest you to get in touch with us immediately in such a case. It is also suggested to double-check all the details, including contact number and e-mail ID so that we can send the policy cover note to the right e-mail ID in time.

Contact us immediately. In case we have already delivered you the cover note, we suggest you contact the insurance provider directly to get the error(s) corrected.

Yes, Whether you are an international student or traveling for business, leisure, it is mandatory to have a valid health insurance cover for entirety of your stay in Australia. You may breach the visa conditions if you do not have a valid health insurance cover.

Yes, whether you are traveling for a few days or months, you must have a valid health insurance cover for the duration of your stay in Australia. You can buy the insurance cover based on your visa and travel duration.

If you are an international student in Australia, you’d need an OSHC, i.e., Overseas Student Health Cover in particular. Your local or any other health insurance cover may not be valid. Similarly, a visitor/worker will need an OVHC, i.e., Overseas Visitors Health Cover.

In case a student’s visa gets rejected, he/she is entitled for a refund (full/partial) depending upon the provider. It is suggested to contact the provider to know more about their refund policy in case of visa refusal.

Overseas Student Health Cover popularly known as OSHC, helps you cover your hospital and medical bills which may occur while you study in Australia.

OSHC visa requirement is a basic yet essential requirement for an international student visa. You need to buy it before applying for your visa and keep it with you until your stay in the country.

If you have bought the single policy, your family or dependents will not be covered. To include them in the policy, you need to buy an OSHC policy for your family members, de-facto partners any child or stepchild who is unmarried and below 18 years. OSHC also provides extra coverage for families.

Direct billing is when your GP charges MBS Fee on visiting him. Many doctors or GPs have links with OSHC providers to bill directly for the full MBS Fee. Here, you do not have to pay any amount, rather the fees will be entirely covered under your policy at that moment.

OSHC benefits are many, including coverage of your dependents or family members with a pre-existing condition, signs and symptoms of the illness or condition existing within 6 months before your or your dependent’s or family member’s arrival in Australia on a student visa. However, for pre- existing medical conditions, pregnancy-related services, and childbirth, you will have to wait for 12 months, meaning, if you happen to be in any of these situations at the time of your waiting period, you will not be covered for those 12 months. For a pre-existing condition of a psychiatric nature, you will have to wait for 2 months.

There is OSHC coverage limits when it comes to medical treatments such as dental services, prescription glasses, physiotherapy, and chiropractic. Here, you will need to buy an extra cover or a specific plan which already includes coverage for these medical services.

The Department of Immigration & Border Protection needs student visa holders to maintain their OSHC Australia policies well. This means that, if your health insurance is expired before its renewal, you will be in breach of your visa conditions. Therefore, it is essential to renew your OSHC policy before its expiration and payback for any period that your medical bills were not covered by OSHC.

Overseas Visitor Health Cover popularly known as OVHC, helps you cover your hospital and medical bills which may occur during your visit in Australia.

OVHC visa requirement is a basic yet essential requirement for all visitors visiting Australia. You need to buy it before applying for your visitor’s visa and ensure you have it with you until your stay in the country.

If you have bought the single policy, your family or dependents will not be covered. However, to include them in the policy, you need to buy an OVHC policy that covers family members, de-facto partners, and any child or stepchild who is unmarried and is below 18 years.

Direct billing is when your GP charges MBS Fee on visiting him. Many doctors or GPs have links with OVHC providers to bill directly for the full MBS Fee. Here, you do not have to pay any amount, rather the fees will be entirely covered under your policy at that moment.

OVHC benefits are many, including coverage of your dependents or family members with a pre-existing condition, signs and symptoms of the illness or condition existing within 6 months before your or your dependent’s or a family member’s arrival in Australia on a visitor’s visa. However, for pre- existing medical conditions, pregnancy-related services, and childbirth, you will have to wait for 12 months, i.e., if you happen to be in any of these situations at the time of your waiting period, you will not be covered for those 12 months. For a pre-existing condition of a psychiatric nature, you will have to wait for 2 months.

There is OVHC coverage limits for medical treatments like dental services, prescription glasses, physiotherapy, and chiropractic. If you want these medical treatments to be covered, you will need to buy an extra cover or a specific plan, which already includes such benefits

It is essential to maintain your OVHC Australia policies well. This means that, if your health insurance is missing or you do not have it at the time of need, you will be in breach of your visa conditions. Therefore, it is essential to keep it secure with you and check its renewal time if applicable.